If you’re having trouble sending or receiving emails on your domain, there are several common issues to check.
1. Check your DNS records
- Make sure your MX records point to the correct mail server
- Verify your SPF, DKIM, and DMARC records are set up properly
- Use tools like MXToolbox to diagnose DNS and email issues
2. Verify email account settings
- Confirm your email username and password are correct
- Check your SMTP, IMAP, and POP3 server settings
- Make sure your email client is using the correct ports and encryption
3. Look for quota or mailbox full errors
- Log in to cPanel and check your email account’s storage usage
- Delete or archive old emails to free up space
4. Check spam and security filters
- Sometimes outbound emails are blocked by spam filters
- Make sure your domain is not blacklisted
- Review any email filtering rules you may have set up in cPanel
5. Confirm server status
- Check Akashi Hosting’s status page or contact support to see if there are ongoing issues
Still having trouble?
If you’ve checked these items and still can’t send or receive email, open a support ticket and we’ll help troubleshoot the problem.
